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Orders & shipping
Can I return my order?
Yes. You may request a return within 7 days of receiving your order.
To initiate a return request, please contact us at info@yasamanluxe.com within 48 hours of receiving your item.
To be eligible for a return, items must be unworn, unused, free from any signs of wear, and returned with all original tags and packaging.
Once the item is received and approved, your refund will be processed.
For complete details, please refer to our Return & Exchange Policy.
Are there any shipping costs?
Shipping within the UAE is free of charge.
For destinations outside the UAE, shipping fees are calculated at checkout based on the destination and selected shipping method.
Can I change my order before it is shipped?
Yes.
If you selected the wrong item, color, or size, please contact us immediately at info@yasamanluxe.com with your order number and the requested changes.
Most orders are processed and dispatched within 24 hours. Therefore, we recommend contacting us as soon as possible after placing your order.
Changes can only be made before the order has been shipped.
How can I track my order?
Once your order has been dispatched, we will send your tracking number via email and/or WhatsApp.
You can track your shipment directly through the carrier’s website using your tracking number.
International shipments are typically handled through Emirates Post Express or DHL.
Our team will also remain available via WhatsApp should you need any assistance.
How long does shipping to Saudi Arabia take?
Orders are usually processed and dispatched within 24 hours after payment confirmation.
Delivery to Saudi Arabia generally takes between 4–8 business days via Express Shipping.
In most cases, customers receive their orders within one week from the shipping date.
Tracking information will be provided once your order has been shipped.
Is there anything special I should know when placing an order for delivery to Saudi Arabia?
To ensure smooth delivery, please provide:
• Full Name
• Mobile Number
• Email Address
• City
• District
• Street Name
• Building Number
• Postal Code
• NATIONAL SAUDI ADDRESS (العنوان الوطني)
IMPORTANT:
*Providing a valid National Saudi Address (العنوان الوطني) is mandatory for deliveries within Saudi Arabia.
If your National Address is missing or incomplete, our team may contact you via WhatsApp or email before shipment to obtain the required information.
Providing complete address details helps avoid shipping delays.
You can always contact us via WhatsApp if you need assistance with your Saudi National Address details.
Our team will be happy to help ensure that your shipping information is complete and accurate before dispatch.
Do you offer size exchanges?
Yes.
If the size you ordered does not fit, you may request a size exchange by contacting us within 48 hours of receiving your order.
To be eligible for a size exchange, items must be unworn, unused, free from any signs of wear, and returned with all original tags and packaging.
Once the returned item is received and approved, we will arrange a replacement size.
One complimentary size exchange may be offered for eligible orders in accordance with our Return & Exchange Policy.
We strongly recommend reviewing our Size Guide carefully before placing your order.
What payment methods do you accept?
We currently accept:
• Visa
• Mastercard
• American Express (Amex)
• Apple Pay
• Tabby – Buy Now, Pay Later
All payments are processed securely through our website to ensure a safe and convenient shopping experience.
How do I choose the correct size?
Our sizing generally follows international standard sizing.
However, we strongly recommend reviewing our Size Guide and garment measurements before placing your order.
Please pay particular attention to your bust and waist measurements, as these are the most important measurements for achieving the best fit.
If you are unsure about your size, please contact us via WhatsApp and our team will be happy to assist you before you place your order.
Account Info
Do I have to create an account?
No, creating an account is not required.
However, having an account allows you to access your order history, save your information for future purchases, manage your orders more easily, and receive updates about new collections, promotions, and special offers.
Creating an account can help make your future shopping experience faster and more convenient.
How do I change my account password?
If you have forgotten your password, simply click on the “Forgot Password” link on the login page.
You will receive an email with instructions on how to reset your password and create a new one.
For security reasons, please keep your password confidential and do not share it with anyone.